About
Want to build a worldwide brand from Taiwan, and to communicate our brand story to millions of users worldwide?
Want to be based in Taiwan but work in a silicon-valley-like environment, and to build world-class brand and products?
Want to participate in the global fintech and blockchain movement, and work at an English-speaking workplace?
Come change the world with us! Join this fast-growing startup founded by software veterans and funded by top VCs, Skype co-founders, and the Taiwanese government (NDF)!
We’re hiring for an experienced Customer Success Representative. The exact mix of other skills does not matter, so long as your tool chest includes a mix of abilities. Be willing to attack anything that comes your way, learn on the fly and get things done. Come talk to us if you want to push your skillset in a dynamic fast-paced environment.
Responsibilities
-Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
-Provide first level support for all technical and functional queries related website and mobile application
-Migrate customers to Alternative Distribution Channels including website and mobile application
-Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate
-Continuously learn to keep up-to-date with changes and developments to services and procedures
-Maintain confidentiality of the company’s customers and data
-Adheres to the assigned shift schedule and avoid any late attendance
-Able to work on night shifts
-Keep abreast with the latest changes to any of the company’s procedures and new policies
-Handle sudden rush of enquiries, stressful periods, and customer pressure
Requirements
-Experience in providing customer service support
-Proficiency in English
-Experience with customer service software like Intercom, Zendesk or similars
-Strong client-facing and communication skills
-Advanced troubleshooting and multi-tasking skills
-Should be a team player with an aptitude for customer service
-Candidate must be tactful and discrete when dealing with clients and must be able to handle confidential information
-Ability to work under pressure
-Experience in finance industry is a plus
Location: Taipei
https://goo.gl/maps/uZXkDqWYPisSymLA8
About XREX
https://www.xrex.io/
Culture
https://downloads.xrex.io/culture
【工作環境】
- 配備Mac電腦
- 人體工學電動升降辦公桌
- 舒適的休憩空間
- 活潑的工作環境
- 免費使用健身器材
- 咖啡及牛奶全天供應
- 全天免費供應零食、季節性鮮果、麵包及多樣飲料
【照顧荷包】
- 保障年薪14個月
- 員工股票選擇權
【Work & Life Balance】
- 每天3個時段彈性上下班
- 優於勞基法的特休假
- 每年全薪病假 10 天，半薪病假 20 天
- 每年提供員工身心補助NT$5,000，照顧員工生活品質
- 全面週休二日，週六不補班
- 員工年度健檢補助
- 員工團保（涵蓋意外傷害,疾病醫療）
- 員工協助方案 Employee assistance program (EAP)
- 公司社團活動 (Yoga, Workout, Dancing, 更多社團等你來創立)
【學習與成長】
- 員工獨立自主性管理
- 員工自我外部訓練課程補助
- 員工購書補助
