【What you will be doing】
At SHOPLINE, we are actively searching for highly talented writers who possess the ability to harness the power of language and employ SHOPLINE's content style guide to its fullest potential. In this role, you will be assisting the Product Operations team to craft meticulously detailed and merchant-friendly instruction manuals and FAQ materials that revolve around our diverse range of innovative SHOPLINE products and solutions.
- Develop a comprehensive understanding of SHOPLINE products and solutions, translating intricate information into clear, polished, and compelling content.
- Craft user-centric product documentation tailored to the needs of SHOPLINE merchants and target audiences.
- Adhere to SHOPLINE's content style guide to ensure consistency and coherence.
- Collaborate with internal teams, including Product Management, UX Design, and Merchant Success, to establish and refine best practices.
- Assess existing content through both quantitative and qualitative analysis, and devise innovative strategies for enhancement.
【Who we are looking for】
- Available for a minimum of three workdays per week for at least six months.
- Currently pursuing a degree in (or having relevant experience) in business administration, operations management, marketing, communications, or a related field.
- A quick learner with a genuine passion for solving problems and understanding how things work, especially the intricacies of software products and solutions.
- Strong interest in creating documentation and procedure manuals tailored for diverse audiences.
- Exceptional English language skills, with a meticulous attention to detail in writing, proofreading, and editing—critical for managing and maintaining the accuracy and consistency in our Help Center
- Aspires to gain experience as a copywriter, in product operations, as a product manager, or in a related role.
- Familiarity with tools such as Figma or Zendesk is a bonus, but we encourage you to apply even if you’re not experienced with them.
- Proficient in using Google Docs and Google Sheets, with the ability to organize and manage information effectively.
1. 彈性的工時安排 / Flexible working hour
2. 彈性工作地點 / Flexible working location
3. 第一年即享有 15 天年假 / First year 15 days of annual leave
4. 生日假 1 天，生日當月任選一天使用 / Birthday leave
5. 給全薪病假 12 天 / Full pay sick leave
6. 給全薪家庭照顧假 7 天 / Paid family care leave
7. 全薪產假 90 天 / Maternity leave 90 days
8. 陪產假 10 天 / Paternity leave 10 days
9. 公司彈性福利補助每年新台幣 2 萬元(旅遊, 家庭照顧, 運動, 按摩等等) / Company sponsored SHOPLINEFlex
10. 每季部門聚餐補助新台幣 1 千元 / Company sponsored quarterly team dinner
11. 每月新台幣 2 百元零食津貼補助 / Snacks Coin NTD 200 per month
12. 每月生日會, 不定時早餐下午茶, 節慶活動豐富 / Festival Events, Birthday Celebration
13. 每個月約一至兩次按摩服務 / Massage
14. 公司另有企業內訓服務 / Training and Development
15. 年終獎金制度 / Annual Bonus
16. 扁平的公司組織架構 / Flat team structure
17. 優質薪資待遇 / Competitive salary package
18. 有機會驅動產品導向，只要你有好的想法！ / Ability to drive product direction
