【CMS1701I】MS-越南客戶成功實習生 Merchant Success Intern, Vietnam (based in Taipei)

SHOPLINE TEAM

工作內容

SHOPLINE 全球智慧開店平台,是提供品牌一舉創建、管理線上與線下商店的一站式智慧開店服務。

以品牌電商架站平台為核心,整合網站設計、商品管理、金物流服務以及行銷導流工具,為賣家提供簡單、好上手的架站服務,是亞洲最大的網路開店平台,此外,SHOPLINE 也提供跨境、O2O 虛實整合、POS 系統等全通路解決方案。自 2013 年創辦以來,全球已經有超過 500,000 個品牌使用 SHOPLINE 的服務成功開店,讓 SHOPLINE 成為在亞洲市場的行業領軍者。

我們保有外商的制度福利與新創公司的彈性,你還等什麼!
歡迎對 startup 有熱誠的人才加入我們的頂尖團隊!

【What you will be doing】
- Manage merchant success and happiness of our merchants by providing top-notch support and service.
- Learn and understand our product and keep updated with the new product features.
- Answer incoming questions via live chat, email and phone calls, handle merchant enquiries.
- Collect feedback and highlight the pain points from merchants. 
- Provide effective feedback/report to the product team to prioritize development tasks and suggest new product features.
- Translate and edit FAQ and training materials for local team and market.
- Support regional/local team complete market expansion related tasks.

條件要求

【Who we are looking for】
- A sincere relationship-builder, self-motivator, and team player. 
- 100% merchant-focused attitude.
- Excellent communication skills.
- Strong typing skills and good command of Vietnamese, fluent in English or Traditional Chinese.
- Knowledge of Chinese (Mandarin) is preferred for success in this role.
- Strong time management and expectation management skills.
- Comfortable with uncertainty and situations where there is no “right answer.” 
- Positive attitude, patient with people and willing to learn.
- Curious and interested in technology and new products.
- Could work 2~3 days a week
- Knowledge with E-commerce environment in Vietnam.
- Knowledge with E-commerce marketing tools, such as Google Analytics, Facebook Pixel, AdWords, etc.

加分條件

【It'd be plus if you have】
- E-commerce marketing experiences.
- Hands on experiences with marketing tools like: Google Analytics/Facebook Pixel, AdWords, etc.
- Project and account management skills
- Experience in any customer facing role or at E-commerce platforms is preferred.
- Adapt to CRM tools ie. Salesforce, Intercom and Zendesk.

員工福利

法定項目

勞保、健保、特別休假、勞退、婚假

其他福利

1. 彈性的工時安排 / Flexible working hour

2. 彈性工作地點 / Flexible working location

3. 第一年即享有 15 天年假 / First year 15 days of annual leave

4. 生日假 1 天,生日當月任選一天使用 / Birthday leave

5. 給全薪病假 12 天 / Full pay sick leave

6. 給全薪家庭照顧假 7 天 / Paid family care leave

7. 全薪產假 90 天 / Maternity leave 90 days

8. 陪產假 10 天 / Paternity leave 10 days

9. 公司彈性福利補助每年新台幣 2 萬元(旅遊, 家庭照顧, 運動, 按摩等等) / Company sponsored SHOPLINEFlex

10. 每季部門聚餐補助新台幣 1 千元 / Company sponsored quarterly team dinner

11. 每月新台幣 2 百元零食津貼補助 / Snacks Coin NTD 200 per month

12. 每月生日會, 不定時早餐下午茶, 節慶活動豐富 / Festival Events, Birthday Celebration

13. 每個月約一至兩次按摩服務 / Massage

14. 公司另有企業內訓服務 / Training and Development

15. 年終獎金制度 / Annual Bonus

16. 扁平的公司組織架構 / Flat team structure

17. 優質薪資待遇 / Competitive salary package

18. 有機會驅動產品導向,只要你有好的想法! / Ability to drive product direction

薪資範圍

NT$ 185 - 185 (時薪)