日語線上客服(全遠端)

MEXC  is one of the fastest-growing global digital asset exchanges by trading volume and users, serving a mission to empower people worldwide to achieve financial success through crypto. MEXC is known as the “gem hunter” in the crypto space and is the go-to listing partner for many high-growth crypto projects in their early stages.

We are looking for a high-performing Operation and Maintenance Engineer for our to be a part of our growing team.

Why us?

• MEXC (www.mexc.com) is one of the fastest-growing global digital asset exchanges by trading volume (Top 10 according to CoinMarketCap)
• Competitive salary+bonuses
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Competitive salary
• Flexible working hours, Casual work attire

What You'll be Doing:

• Receive inquiries from users through online customer service tools and provide timely and satisfactory responses
• Identify and address any existing problems or concerns raised by users
• Proficient in Japanese and English, with preference for Chinese language skills
• Demonstrate strong business sensitivity and ability to grasp essential business concepts after training
• Brainstorm obstacles in user experience, identify user needs, and propose problem-solving and process optimization solutions
• Ability to adapt to shift work or long night shifts

What We Look For in You:

• Good logical thinking ability, capable of understanding and addressing the real needs of users
• Passionate about customer service, dedicated to ensuring a positive customer experience and providing comprehensive problem solutions
• Effective communication skills, capable of adjusting communication methods and styles based on different individuals
• Strong self-management skills and ability to work independently in a fast-paced and dynamic environment
• Quick learning ability and good at identifying opportunities for improvement
• Experience in providing customer support through telephone, email, work order, and online chat service
• Excellent communication and interpersonal skills, hardworking and able to handle pressure
• Fluency in Japanese is required, proficiency in Chinese and English is preferred

How We Hire

1. 01 Application review--> 02 Interviews-->03 Offer-->04 Onboard

1. 提供工作用電腦MacBook Pro
2. 部分遠端工作制及彈性工時制
3. 入職享比例年度特別休假10天、生日當月生日假1天
4. 獎金按照公司獲利與個人表現分配，每個雙月發放一次