User Support Intern

As a User Support intern, you will dive into the mobile app ecosystem by supporting the user community of one of the world’s most popular photo applications: PicCollage. You will help to deliver app features to millions of users in a fast-moving startup environment. During your internship, you will work on several assignments from the list below based on your interests and strengths. You will also get a chance to learn new skills on the job through guided projects and collaboration with teammates! As a talented individual with exceptional writing skills in English, you will be responsible for producing high-quality content that effectively communicates the company's message to diverse audiences.

You will learn, firsthand, how to support a diverse user community and deliver an excellent user experience by troubleshooting for users, compiling and delivering users’ feedback to the team. You will help turn users’ feedback into viable product features to help PicCollage users around the world to create, share, and celebrate!

Responsibilities:

• Respond to users’ inquiries and troubleshoot for users.
• User feedback analysis, organization, and delivery.
• User input communication and coordination.
• User support platform maintenance and workflow improvement.

Qualifications:

• You are great with people.
• You are a problem solver.
• You have excellent proficiency in English.
• Additional languages (Spanish, Portuguese, German, French, Italian) and experience in copywriting and social media management are a plus!
• You are resourceful and take the initiative.
• You are capable of creative and critical thinking.
• You are organized, efficient, observant, patient, and committed.
• You love to try out new apps and seek to understand user behavior.

Note:

• Please note we prefer interns who can work at least four to five days a week for at least 6 months. If you believe you fit the bill and are eager to join a creative and dynamic team, don’t hesitate to send us your application!

• The desired start date would be after Lunar New Year (end of Jan-early Feb). The actual onboarding date is flexible and will be discussed after the offer is given.

Flexible Work Time & Remote Work 彈性上下班時間 & 遠端工作

Maker Time 每週一天 Maker Time，不進行不必要的會議和討論

Team Activities and Workshops 各式活動與學習機會 (技術分享、Design Demo, Hack Days等）

Fun, Creative & International 雙語工作環境，團隊成員來自世界各地

Free Lunch and Dinner in the Office 辦公室內團隊午餐晚餐

Sports Classes in Office/Online 和同事一起起來動一動

PicCafe 健康零食水果，永遠餵飽你的胃

Awesome & Fun Office 有趣舒適大稻埕風的辦公室