Tour Operation Specialist - Four-day workweek ( EN/ JP/ KR)

At MyProGuide, we are dedicated to crafting professional experiences in deep cultural tourism, enabling travelers to not only see the sights but also immerse themselves in local stories. Our mission is to transform each journey into an irreplaceable and beautiful memory. As an Operation Specialist (OP), you will be the backbone of our travel team, ensuring seamless execution of itineraries and providing travelers with a flawless service experience. Join us now, and together, let's use our professionalism and passion to create extraordinary journeys for travelers worldwide!​

Why Choose MyProGuide?

Pioneers of the New Era in Tourism: Realize your professional value in the deep tourism market.​

Global Perspective: Collaborate with international guides and travelers, expanding your expertise and network.​
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Personal Growth Opportunities: We offer learning resources and diverse career development opportunities.​

Dynamic Team Culture: A youthful, creative, and inclusive environment that makes work fulfilling and enjoyable.​
 

Job Responsibilities:

• Team Itinerary Management: Coordinate travel itinerary details, including transportation, accommodation, attractions, and activity arrangements.​
• Internal and External Coordination: Maintain efficient communication with guides, suppliers, and travelers to resolve unexpected issues.​
• Cost and Budget Control: Accurately manage itinerary costs to maximize team efficiency.​
• Itinerary Documentation: Prepare and verify relevant documents, such as group itineraries and travel information.​
• Tour Service Optimization: Analyze past tour experiences to continuously improve operational processes and service quality.​

In this role, you will face numerous challenges but also gain rich experience and a sense of accomplishment. This is a highly stable position that requires extensive communication and coordination with guides, drivers, and travelers. When unexpected situations arise, such as customer complaints, traveler injuries, or lost individuals, you will demonstrate flexibility and promptly respond to and handle crises.​

We are looking for talents with the following qualities:

If you possess strong stress resistance, enjoy learning, and proactively solve problems, then you are the perfect partner we are looking for! At MyProGuide, we expect you to have a positive work attitude, enjoy interacting with people, and have a high level of service enthusiasm. Fluency in English is also a necessary condition; if you can communicate or write emails in Japanese, that is an added advantage!​

Working Hours and Environment:

We offer a flexible working environment with a four-day workweek. Working hours are from 6:30 AM to 6:00 PM (with a 1.5-hour break), and you can work from home in the morning, coming to the office once tasks are completed. Days off can be coordinated with team members to achieve a perfect balance between work and life.

Qualifications We Hope You Possess:

• Attention to Detail and Planning Skills: Highly sensitive to details and capable of methodically completing multiple tasks.

• Quick Response and Problem-Solving: Demonstrates flexibility and a sense of responsibility when facing emergencies.

• Excellent Communication and Coordination: Able to collaborate effectively with various parties, establishing mutual trust and cooperative relationships.

• Language Proficiency: Possesses good proficiency in both Chinese and English; additional language skills are a plus!

• Tourism Experience or Professional Knowledge: Experience in tour management or understanding of the tourism industry is especially advantageous.

✨ Join MyProGuide and transform your meticulousness and professionalism into travelers' best memories!

Desired Qualifications:

• Understanding of the Tourism Industry's Operational Models: Possesses keen insight into market trends and the ability to adapt to industry changes.

• Openness to New Technologies and Digital Tools: Embraces new technologies and digital tools, actively learning to enhance work efficiency. citeturn0search0

• Appreciation for Cross-Cultural Communication: Understands the importance of cross-cultural communication and can adeptly handle various situations in a multicultural environment. citeturn0search7

• Possession of Relevant Tourism Certifications or Qualifications: Holding relevant tourism licenses or certifications demonstrates professionalism and passion for the field. citeturn0search21

✨ Join MyProGuide and transform your meticulousness and professionalism into travelers' best memories!

Benefits and Support We Offer:

• Flexible Work Model: We support remote work, promoting a better work-life balance. citeturn0search0

• Diverse Growth Opportunities: Engage in the development of innovative tourism services, with unlimited learning potential. citeturn0search0

• Alignment with Brand Values: Become a brand ambassador for MyProGuide, promoting in-depth cultural travel experiences. citeturn0search0

• Friendly Work Environment: Join a young and diverse team culture that keeps you motivated every day! citeturn0search0

✨ Join MyProGuide and transform your meticulousness and professionalism into travelers' best memories!