Customer Quality Manager (CQPM) (ID: 24003R)

Purpose of this Position

Ensure critical quality issues are resolved efficiently and the necessary procedures are completed to produce valuable organizational lessons. Monitor product quality performance from development to mass production and drive effective activities to lower the defect return rate. Provide sufficient and statistics data to support timely decision-making.

Major Areas of Responsibility

1. Lead cross-functional teams to manage critical quality issues.
2. Complete Moxa's CAPA (Corrective Action and Preventive Action) and FRACAS (Failure Report Analysis and Corrective Action System) framework, process, and system.
3. Own the lessons learned from Moxa quality issues.
4. Provide a quality dashboard to monitor and display the quality levels across products.
5. Act as the representative of VoC (Voice of Customer) to enhance product quality from multiple perspectives.

ᴍɪɴɪᴍᴜᴍ ᴊᴏʙ ʀᴇǫᴜɪʀᴇᴍᴇɴᴛs

1. Education：Master’s degree in Engineering or related field preferred.
2. Experience：
   1. Minimum 5 years of experience in product failure analysis, product development engineering, or electrical engineering product design.
   2. Strong verbal and written communication skills in English.
   3. Familiarity with failure analysis tools/methodologies.
   4. Good project management and presentation skills.
   5. Experience in writing 8D documentation reports.
   6. Knowledge and experience in PSDM (problem-solving methodology) a plus.
   7. Language Skills: Fluent in English (e.g., TOEIC > 730).

ʀᴇǫᴜɪʀᴇᴅ ᴄᴏᴍᴘᴇᴛᴇɴᴄɪᴇs

1. Effective Communication
2. Problem Identification and Solving
3. Risk Assessment and Decision-Making
4. Critical Thinking and Analysis

1. 落實經營成果共享理念 　

• 年度績效獎金 　
• 員工分紅(集團卓越激勵計畫)

2. 建立專職文化福利組織 　

• 擴大員工福利政策及社會公益活動執行 　
• 發展同仁第二職能，做整體職涯規劃

3. 給予同仁多重保障與照顧 　

• 提供勞保、健保及團體保險

4. 鼓勵同仁出國旅遊，增廣見聞 　

• 提供高額國外旅遊特別補助金

5. 豐富同仁的生活 　

• 成立員工俱樂部辦理年度國內旅遊及慶生活動 　
• 每週三第一個小時為讀思樂時間，培養人文思維拓展視野

6. 培養同仁工作以外的興趣 　

• 專案提撥社團活動經費，同仁可自組社團申請補助 　　(羽球社、單車社、瑜珈社、熱舞社、攝影社、靜心社...)

7. 充實同仁工作知識與技能 　

• 內外部教育訓練 　
• 工作輪調機會

8. 週休二日及優於勞基法之休假制度