[Solutions Business] Service Program Manager (Enterprise Solution)

KKCompany Technologies, Asia’s leading AI multimedia technology group is dedicated to creating values for customers with core businesses of multimedia technologies, digital cloud, and AI applications. 

At KKCompany, we believe “Innovation Made Simple,”  and technology is the answer to the struggles faced by every industry. Since its establishment two decades ago, KKCompany has expanded its portfolio, including KKBOX, BlendVision and Going Cloud. KKBOX is the world’s first platform bringing legal music streaming service to the public. It utilizes state-of-the-art streaming technology to enable excellent user experience. Our flagship brands and a base of international clients enable us to accumulate extensive data and advance analytical capabilities. The strengths along with our abundant experience in brand management help businesses achieve digital transformation successfully. We serve over tens of millions of consumers and enterprise clients in Asia cross a broad spectrum of industries such as telecommunication, multimedia, online education, fitness, smart retail and more. 

KKCompany now has over 500 employees across offices in Tokyo, Singapore, Taipei, Kaohsiung, and Hong Kong.

Responsibility:

• Help Enterprise customers plan and develop end-to-end cloud-based OTT Video Streaming Platform to help business growth.
• Oversee the overall end-to-end program management, serving as the owner of business engagement (customer relations), assessing and planning for customer success metrics, feature & operational requirement planning, resource review, effort estimations, executions associated with development teams, risk management measurements, and post launch operations, to ensure successful service delivery and reliability. 
• Be able to take business requirements from Enterprise customers, manage project charter and P&L, work with both project/product engineering managers and associated cross-functional teams (i.e., product owners/managers, designers, quality assurance, customer support teams, etc…), to drive end-to-end solutions’ delivery. Define, plan, organize, control, deliver, and operate, to ensure post launch project operation efficiency and scalability. 
• Accountable for on time, on budget, high quality project delivery to meet customers’ needs. Oversee the overall resource planning, allocation and execute stakeholder & risk management, to ensure success. 
• Stakeholder management and communications: ensure project team alignment throughout project lifecycle via project updates and manage risk management.
• Continuous improvements: facilitate and solidify project management by creating, managing, and optimizing communications and processes to improve efficiency.
• Project management key focus:
• Business engagement: Initiate new business/project requirements’ understanding, conduct technical feasibility & effort estimations with associated development teams. Cultivate relationships across external customer and internal engineering/cross teams, serving as the direct PM liaison for customer/cross functional teams. 
• Planning & execution: Be able to take business requirements, devise roadmap, schedule, and conduct resource management. Work closely with engineering managers and associated scrum teams, quality assurance, operation teams, to drive end-to-end solutions for on time, on budget solution delivery and reliability.
• Demonstrate project knowledge and facilitate the development of requirements in consideration of known technical capabilities and limitations. Manage global operations’ SOP planning and execution, handling incident recovery as emergency commander to push for immediate resolution.

Requirements:

• 8+ years of experience as Enterprise Solutions’ Program Manager/Operations Manager, leading service launches
• In-depth knowledge and experience running an enterprise solutions/projects’ development through end-to-end software development lifecycle
• Experience with Scrum/Agile methodologies with enterprise-level application development projects. PMI-ACP, CSM, or equivalent are preferred
• Strong verbal/written communication in both Chinese & English, and presentation skills, including ability to effectively communicate with customers and cross teams
• Self-directed, yet highly-cooperative and flexible work style within the team
• Requires strong attention to detail, excellent analytical, problem-solving, facilitation and communication skills. Strong leadership, judgment and decision-making abilities, being able to communicate to all levels of the organization, including top management

Nice to Have:

• 5+ years of experience as business manager, managing financial and budgetary processes
• Japanese speaking a plus
• Experience working with remote and global teams a plus

▌彈性工時
＊早上八點到十點彈性上下班時間，自己的時間自己配！
＊混合工作的模式，每週一到四進辦公室，每週五可以選擇在任何地方辦公！

▌Flexible Working Hours
＊8 A.M to 10 A.M. clock-in buffer. Manage your own schedule!
＊Hybrid work mode: in-office Monday to Thursday, remote option on Fridays!

▌年度休假
＊優於法定及市場行情的休假制度，一到職即享有 16 天特休外加 1 天生日假

▌Annual Leave
＊Generous leave entitlement surpassing legal and market standards: 16 days of annual leave plus 1 day for your birthday upon joining.

▌辦公環境
＊台北辦公室交通便利，捷運板南線直達，通勤不煩惱
＊無限供應的零食、飲料機，一邊聽著 KKBOX 音樂，堪比網美咖啡廳
＊員工專屬按摩時間 / 健身空間，放鬆身心靈
＊電腦設備公司幫你準備好，讓你工作效率事半功倍

▌Office Environment
＊Convenient Taipei office location close to the MRT Bannan Line.
＊Unlimited snacks and beverage vending machines.
＊Massage time / fitness space for employees, promoting relaxation and well-being.
＊Laptop equipment will be prepared for you to help you boost your productivity.

▌職涯發展
＊固定年度績效考核制度， 透過 OKR 一起與主管討論＆設定目標，尋找自己的舞台
＊內、外部教育訓練及不定期技術 Workshop，軟、硬實力大躍進
＊E - Learning，不受時間限制，自由選讀課程

▌Career Development
＊Clear personal and team targets! We have an annual performance review for you to discuss OKRs with your supervisor.
＊Internal and external training and technical workshops will help make your soft and hard skills stronger.
＊E-Learning platform with flexible course selection, unrestricted by time constraints.

▌溝通透明
＊透過 All hands meetings，讓你清楚了解公司近況及發展方向，大家一起往相同的方向努力前進！

▌Transparent Communication
＊Let's all work together in the same direction! You can clearly understand the company's current situation and development direction through our all-hands meetings. Nothing is a secret!

▌津貼福利
＊不只照顧你，也照顧你的家人！婚喪病生育補助，各項津貼樣樣俱全！
＊用力工作也要用力玩！每年為你規劃旅遊福利津貼，讓你上山下海都可以！
＊年節禮金，過節好運到、小紅利通通有！

▌Allowances & Benefits
＊We take care of not only you but also your family! Marriage, funeral, hospitalization, childbirth, childcare allowances, all kinds of allowances are available in KKCompany!
＊Work hard, play hard! KKCompany plans tourism benefits for our employees, allowing them to go anywhere.
＊Holiday bonuses for festive cheer and additional perks throughout the year!

▌員工健康
＊報到即享一次免費健檢，加入後每 2 年可安排 1 次，你的健康，我們在意！
＊團保福利，生病住院不擔心！
＊特約醫生健康諮詢與講座活動

▌Employee Health
＊We care about the health of every employee. Newcomers get a free health check-up. Existing employees can arrange it every two years. Also, you don’t have to worry about being hospitalized because the company provides group insurance for you.
＊Hospitalization insurance coverage provided by the company, alleviating concerns during illness.
＊Access to contracted doctors for health consultations and seminar events.

▌娛樂活動
＊在 KKCopmay 上班怎麼可以沒有 KKBOX？新人到職即可享有 KKBOX 免費音樂帳號！
＊各種社團活動：熱舞社、專業咖啡社、羽球社、寶可夢...等等、福委會活動：跳舞、冷笑話比賽，減脂大賽...等等
＊特約合作：中華電信優惠、餐廳優惠

▌Entertainment Activities
＊New hires receive a complimentary KKBOX music account!
＊Various club activities: dance, professional coffee, badminton, Pokémon... and more, plus Welfare Committee events: dance-offs, lame joke contests, weight loss challenges... and more!
＊Special partnership discounts: Chunghwa Telecom, restaurant perks, and more.

▌年度聚會
＊最好玩的尾牙！獎品獎金從頭抽到尾、身為科科人怎麼可以錯過緊張又刺激的猜歌遊戲！
＊夥伴定期部門聚餐，讓團隊默契更緊密，提高彼此默契！

▌Annual Gatherings
＊The most exciting year-end banquet! Prizes and bonuses galore, featuring thrilling and tense guessing games perfect for KKCompany folks!
＊Regular departmental dinners to enhance team cohesion and mutual understanding!