Job Summary:
As a Product Operations Specialist at Crescendo lab, you will play a critical role in optimizing our product development and release processes. You will be responsible for ensuring that our product operations run smoothly, coordinating cross-functional efforts, gathering customer and product feedback, and implementing scalable processes to enhance the customer experience. This role bridges the gap between product, engineering, customer success, and sales teams, making sure that our products meet customer needs efficiently and effectively.
Key Responsibilities:
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Localization of all onboarding materials into Japanese: Translate all onboarding and setting materials into Japanese.
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Product Launch Coordination: Work closely with PM, Engineering, and Customer Success teams to manage and streamline product launches, ensuring all necessary support and training materials are in place.
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Process Improvement: Design and optimize product-related processes (such as release workflows, customer onboarding, and feature adoption tracking) to ensure efficient cross-functional collaboration and effective product delivery.
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Customer Feedback Loop: Establish and manage channels for capturing customer feedback, translating it into actionable recommendations for the product team, and closing the loop with customers.
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Support Escalation: Act as a point of escalation for support issues, working with engineering and product teams to resolve issues, analyze issue and communicate updates to relevant stakeholders.
Qualifications:
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Education: Bachelor’s degree in Business, Product Management, Data Science, Engineering, or related field.
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Experience:
- 2+ years of experience in Japanese translation for software products.
- Chinese/English proficiency: Fluent
- 2+ years of experience in Product Operations, Product Management, Customer Success, or a related role within a SaaS or tech company.
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Project Management: Strong organizational and project management skills, with experience in coordinating cross-functional teams.
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Communication: Excellent written and verbal communication skills with the ability to translate technical details into user-friendly language.
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Customer-Centric: Strong empathy for customers and a customer-centric mindset, with a proven ability to gather, prioritize, and act on customer feedback.
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Problem-Solving: Analytical thinking and problem-solving abilities, with a focus on process optimization and continuous improvement.
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Adaptability: Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
Preferred Qualifications:
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Technical Skills: Proficiency in data analysis and visualization tools (e.g., SQL, Tableau) and familiarity with product management tools (e.g., JIRA, Confluence, Productboard).
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Data Skills: Advanced proficiency in data analytics tools and methods, such as Python, R, or other data manipulation languages.
