Crescendo Lab is looking for a Business Analysis Manager to optimize internal business flows. The ideal candidate will be responsible for understanding and mapping out current business processes, identifying areas for improvement, communicating changes with stakeholders, and managing project timelines. You will have the support of the management team to drive the project forward.
Responsibilities:
System Integration and Optimization:
- Lead the integration of CRM, billing, ERP, and product systems to ensure seamless data flow and process efficiency.
- Develop and implement strategies to streamline and automate business processes, enhancing overall efficiency and scalability.
Process Analysis and Improvement:
- Analyze existing business processes and systems, identify areas for improvement, and propose solutions to enhance operational efficiency.
- Work closely with stakeholders to understand business requirements and translate them into system specifications.
Stakeholder Communication:
- Act as a liaison between business units and technical teams, ensuring clear communication and understanding of system capabilities and limitations.
- Provide training and support to end-users to ensure effective use of business systems.
Project Management:
- Manage project timelines, resources, and deliverables to ensure the successful implementation of system changes and upgrades.
- Coordinate with various departments to align system improvements with business goals.
Data Management and Reporting:
- Ensure accurate data collection and reporting across all systems, providing insights to support decision-making.
- Monitor system performance and troubleshoot issues as needed.
