【TW】(Sr.) Account Growth Manager 客戶成長經理

 Responsibilities

• Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.
• Execute the renewal and upsell process to ensure ARR is retained or expanded
• Understand and align customer’s business needs and goals to generate renewal and upsell quotes
• Ensure that renewals and upsell are closed on a timely basis
• Collaborate with Sales and Customer Success Managers on strategy and plans, leveraging customer analytics and metrics
• Additional customer relationship developing responsibilities
• Ability to identify opportunity and customer level risk and coordinate the mitigation
• Provide renewals and upsell coverage on larger, more strategic customers
• Additional responsibilities in helping design best practices and methodologies for the renewals and upsell organizational

 Requirements

• Related sales or related customer experience for more 2 years (examples SDR, BDR, sales ops, deal desk, customer service, CSM)
• Demonstrated progressive experience with B2B software sales
• Experience with subscription GTM approaches for customer success management and renewals, upsells
• Effective communicator, strong interpersonal and collaboration skills
• Motivated, driven and results-oriented
• Strong negotiation, presentation and closing skills
• Experienced in driving renewals and upsells with predictability and delivering to targeted gross retention rates
• Experienced in managing a customer relationship from a similar role (e.g., Customer Success Manager, SDR, BDR)
• Proven ability to successfully lead renewals and upsells with high gross retention, predictability, and customer experience
• Demonstrated ability to drive larger, more complex transactions (i.e., contract size, net ARR).

 ◎ 安心保障 

• 法定保障-勞保、健保、勞退提撥 

◎ 彈性工作環境 

• 小巨蛋站步行 8分鐘，上下班交通方便 
• 彈性上下班時間
• 採混合辦公（hybrid） ，一週進辦兩天，以配合團隊會議為主
• 開放式工作空間，你可以選擇在任何舒適的角落工作 

◎ 公司文化 

• 年輕團隊，扁平組織，去官僚化的快速溝通 
• 互相包容尊重、講求效率與信任 
• 所有的意見都會被重視，一起學習成長 

◎ 福利制度 

• 到職即享有無期限休假，只要工作能完成，連休沒有上限！(所有假別皆不扣薪) 
• 公司提供高規的 MAC 筆電 
• 每個月零食櫃更新，還有各式咖啡、茶，隨時補充能量  
• 每週免費按摩，放鬆緊繃身體 
• 定期舉辦Team Building活動，一起同樂去
• 每年健檢、心理諮商及物理治療補助，員工眷屬享有優惠價

◎ 進修機會 

• 公司補助參加 Workshop 或進修課程，讓你學習到業界最新的知識 
• 不定期的業界人士內部分享，讓你了解業界的的最新脈動 (之前請過北美 Google，矽谷工程來、大數據工程師來分享業界最新動態） 
• 更多詳情請閱讀公司部落格：http://bit.ly/2JX3vnO