About us
Crescendo Lab Ltd. was founded in 2017 in Taiwan with the belief that MarTech would be the biggest trend in digital ads technology in the next ten years. We devoted ourselves to proving that the communication app LINE can be an ideal SaaS data analytics platform with API infrastructure. Achieved tow consecutive years of gold-level technical partner of LINE Taiwan.
Our main product MAAC (Messaging Analytics & Automation Cloud ) offers data analysis support and automatic marketing technologies to over 600+ brands in Taiwan from industries throughout the e-commerce, retail, media, and financial fields. With our technical solution, enterprises can enhance clients' lifetime value by building a better customer experience via LINE.
We are just now entering the Thailand market. We are building the team in Thailand and are looking for beginner members who will be a key part of the business and will be expected to be aware of being one of the core members of the Thailand team.
Some information to get you to know our company better:)
About the role
Customer Support/Success Managers (CSM) take ownership of Crescendo Lab's close-long term customer relationships and the highest possible satisfaction which we value very much. As a CSM, you will collaborate with different functional teams to make sure customer needs are met and problems are solved effectively. You are responsible for the day-to-day management to ensure customer onboarding, retention, renewal, and upsell success. CSMs also need to understand customer business needs, maximize product adoption across all accounts, bring the latest product features as well as know-how to customers, and serve as a trusted advisor.
Responsibilities
Required Qualifications
Preferred Qualifications
