工作內容

#YOUR DAY MIGHT INCLUDE 

  • Provide onboarding support to new customers using automated onboarding process
  • Timely execution of requests (Customer or technical) from the customer success team
  • Maintain the cleanliness of the pipeline of opportunities and growth for the Customer Success team within the local market
  • Gather user feedback and needs, and provide constructive suggestions to internal and external stakeholders to ensure smooth customer service flow
  • Contribute to feedback to the internal team on product improvements to enhance customer engagement based upon their experiences.
  • Work with cross functional team on ad-hoc projects for anything customer related.
  • Document troubleshooting and problem resolution steps.
  • Researching on various All-in-One Cross Channel Platform and Digital Marketing tools, processes and concepts.
  • Driving & managing customer success activities + outcomes in the Taiwan market
  • Establishing the company’s definitions and goals for customer growth
  • Identifying opportunities for continuous improvement and learn from best practices in the industry

條件要求

#JOIN OUR TEAM IF YOU 

  • Have 0-2 years of working experience with a Bachelor’s degree in Digital Marketing, International Business or equivalent. 
  • Have >1 year Customer support experience. Fresh graduates with internship experience with customer support are welcomed to apply.
  • Have impeccable written and verbal communication skills in English and local languages
  • Have advanced Microsoft Office skills (Excel is a must!)
  • Have excellent organizational skills and have demonstrated the ability to work in a fast-paced, high pressure environment for long periods of time. 
  • Are committed to excellence, and self improvement
  • Obsessed about Digital Marketing, Martech, and Customer Success with a strong application/integration background as well as previous experience managing customer's escalations.
  • 如果你只符合其中幾項,沒關係!只要你充滿好奇及熱血學習的心,不要猶豫!歡迎投遞!

#CRM #AM #DigitalMarketing #SaaS #MarTech

公司福利

#WHY YOU NEED TO JOIN US:

✨年假優於勞基法:Ematic的年假無上限!而且加入第一天即享有年假!
✨休假制度富有彈性:感冒不舒服可選擇遠端上班,遇補班則不補班!
✨良好升遷管道:可依能力、工作內容討論工作時間與薪資。
✨新創團隊的環境:帶你認識新創世界的夥伴們,拓展人脈、並成為新創界的一份子。不定期的團隊Game Night,一起打電動、密室逃脫、雷射槍戰舒壓!
✨喝酒喝不停:公司內定期舉行Happy Hour,讓你喝啤酒喝到飽,和整個電子商務產業的同行交朋友!
All the perks that come along with working in a startup; we pay competitively and we help each other grow into the best versions of ourselves.
Be part of a fast growing company that nurtures entrepreneurial nature, startup culture and wants to unlock the best version of you.
Work with a diverse team of smart people who are also fun after work.
Opportunities to learn directly from our excellent leadership team.
Collaborate with a multi-national team across APAC.
Opportunity to travel for better exposure across our operating markets.

薪資範圍

NT$ 300,000 - 700,000 (年薪)

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